Cancelign Spectrum to Get Promo Again
Similar virtually internet companies, Spectrum increases your cablevision bill anywhere from eighteen–60% later on the start year of service.
Equally a result, long-term Spectrum customers oft pay upwardly of $168 for internet and TV each month, unable to access the "introductory" pricing advertised for new customers.
This can be frustrating, specially when y'all're too paying activation fees, WiFi fees and sports fees on top of it.
Keep in mind, this only applies to existing customers. Commencement-fourth dimension Spectrum customers can only sign up for the current $44.99 disbelieve toll hither:
If you came here looking for an "existing customer deal," the good news is that they do exist… they are just difficult to access.
Aside from discounts, in that location are several ways to lower your neb — including services that will merely do information technology for you. Let's become into it:
How to reduce your Spectrum bill
In this post, I'll show you how to reduce your Spectrum bill equally an existing customer. This will require you to complete some or all of the following:
- Call and negotiate a Lower Rate
- Send your bill to a negotiation service
- Remove unnecessary services
- Reduce equipment Fees
- Authorize as a new client
- Switch to a unlike internet provider
- Authorize for a low-income subsidy
Don't skip number five, it's a solid last-ditch option if yous have a spouse or roommate.
Desire to encounter some success stories? Skip to the bottom to hear about reader experiences calling in to Spectrum to negotiate lower rates themselves.
Willing to switch providers for a cheaper price? AT&T Fiber has been expanding in Spectrum'due south service area. Their base plan is well-nigh half the price of comparable plans from Spectrum. In New York, information technology's likewise worth checking with Verizon Fios as an alternate service.
Don't have a free afternoon to spend on the telephone? Consider a bill reduction app or service. You but upload a beak and they take it from there, negotiating down the neb on your behalf in exchange for a percent of the savings.
Equally a old call center company worker myself, I know a thing or two about navigating Spectrum'due south signup procedure and finding hidden deals. It takes time, but they do exist — even in 2022.
Earlier we start, be enlightened that this is a time-consuming process. It's non guaranteed to work. In fact, about 3/four of the post I get about this mail service is people reporting that they couldn't get a deal, even after several calls.
But if y'all've got some free time today and yous desire to salvage $120 or more over the next year — go on reading.
Here are some quick fixes to go your started:
Go expert help reducing your pecker
Most methods of lowering your Spectrum beak will require at least 1 full afternoon of effort. Polling of our readers shows an average of one.5 hours of wait fourth dimension per call.
If yous want results faster, you tin Upload your bill to BillShark, and they'll negotiate a lower charge per unit with Spectrum for y'all. (Estimated annual savings: $240+)
I've written upwardly Step-by-step instructions below to make it simple.
Upload your pecker
Switch to FuboTV for sports and alive Idiot box
If yous want to cutting the cord from Spectrum TV, the all-time replacement that ticks all the same boxes for sports admission and live programming is FuboTV. They are currently offering a costless trial so Spectrum customers can sample the service. It's like to Netflix, merely with a focus on sports and live Tv set and pricing starting at $33–60 per month.
FuboTV Free Trial
Switch to a cheaper Spectrum alternative
Apply our search tool or phone call our partner BundleYourHome at (833) 320-2807 for live aid choosing the cheapest Spectrum culling. Their agents can compare options at your accost and advise which is best for your needs.
Spectrum alternatives like AT&T and Earthlink expanded speedily in the past year, thanks to increased demand for fast dwelling internet during Covid-nineteen.
As a outcome, you might exist able to cut off Spectrum and switch to a faster, cheaper cyberspace or Idiot box provider.
Prerequisite: Sympathise How Spectrum Works
Before we kickoff, you need some basic information nigh how Spectrum operates.
Like well-nigh cable companies, Spectrum uses a tactic called "introductory pricing" to sell internet service. This means that the price they advertise is not the bodily toll of service — it's a promotional rate for the first 12 months or so.
Unfortunately, this fact is ofttimes downplayed when customers sign upwardly. In fact, if y'all ask a Spectrum agent what the final price is, they will invariably say: "the standard rate at the time your promotion expires."
No matter how you ask, they will be hesitant to reveal the standard rate — or the fact that the "standard rate" tin change at any time. This is why so many customers are surprised when their bill of a sudden jumps forty%.
The concluding pricing eventually shows upwardly on bills, so I've been able to track down the current rates. The plans are regional, generally divided between their "upgrade" service areas (cities like Los Angeles and the standard Spectrum service expanse (mostly suburbs). The pricing is the aforementioned for each of the three tiers of service; the only difference is the cyberspace speed. While this site is focused on California, Spectrum pricing is more than or less the same nationally:
| Plan Name | Speed Down/Upwardly | Promo Price | Standard Rate |
|---|---|---|---|
| Spectrum Internet | 100/ten Mbps | $49.99/mo | $69.99 |
| Spectrum Internet Ultra | 400/20 Mbps | $69.99/mo | $94.99 |
| Spectrum Internet GIG | 940/35 Mbps | $109.99/mo | $129.99 |
As you lot can see, you're looking at anywhere from ten–80% price hikes, depending on the promotion yous signed up on (these change a few times a year).
This is the primary reason that customer bills go up over time — although in that location are also instances where Spectrum'due south "current charge per unit" will get up for your subscription tier, or where extra fees or services might be added to your beak due to clerical errors or changing policies at Spectrum.
In order to get your neb back downwardly, you'll need to remove services, reduce equipment costs, call to negotiate the rate down, and/or re-qualify for a promotional charge per unit. I'll share some details specific to Spectrum in this article, but similar tactics work well with other cable companies like Cox and Xfinity.
Y'all may also want to attempt and authorize for a subsidized plan, although those plans take much slower speeds and no Goggle box options.
Let'south get started:
Call and Negotiate a Lower Rate
As covered above, Spectrum bills e'er get upwardly after the outset 12 months, and and then pitter-patter upwards from there as regional cost changes and fees become tacked on over time.
The solution: call Spectrum and negotiate a lower rate.
Customers who were with Fourth dimension Warner Cablevision before Spectrum bought them out in 2016 volition think this every bit a tried-and-truthful method for reducing costs. Time Warner was very generous with promotional rates, to the point that practically every customer had a unique toll for their business relationship cheers to haggling with the TMC call center.
Spectrum has cleaned that up, by enforcing minimum prices and refusing to grant "new customer" pricing for existing customers.
However, you lot can still reduce the rate by calling, and not just by shaving off Television packages. Hither's a step-by-step walkthrough of how to lower your Spectrum bill:
Step one: Prepare your business relationship data
Before you call, have a bill handy so you tin can give them your business relationship number and any other necessary information to identify the account.
Speaking of accounts, make sure you've paid your most recent bill. They won't reduce the price for y'all if you don't accept an account in practiced standing.
Also ensure that you accept information on competing offers for net service in your neighborhood — especially if it's a fiber service like AT&T Fiber, which Spectrum has more than incentive to undercut on pricing. These can be helpful for disarming Spectrum that you mean business organization near canceling.
Before the call, collect:
- Re-create of most contempo Spectrum beak (paid to appointment)
- Case number for any past disputes you've had with Spectrum
- Price and speed for competing internet/cable offers in your neighborhood.
- The promo rate y'all signed up for (you lot'll be asking them to friction match this).
Pace 2: Call Spectrum customer service at (855) 707-7328
When you lot phone call Spectrum, your goal is to:
- Convince them that you're going to cancel if they don't requite you a meliorate rate.
- Navigate their phone call eye correctly and so you find an amanuensis who can grant toll reductions.
- Exist polite to them personally, merely express frustration about Spectrum the company.
- Be exceedingly polite. If you worked in a call middle, who would you lot requite promos to: rude customers, or friendly ones? Overnice guys end first in this process.
Finding the right agent is easier said than done.
When y'all start telephone call, you'll exist given prompts to route your call to the correct department. Y'all can either go direct to the cancellation department, or go to full general customer service.
I recommend that yous first with customer service, because they're more likely to transfer you lot to an agent with pricing ability than if you go directly to counterfoil.
This part is very important: y'all need to talk to the customer service or billing amanuensis for at least five minutes before they transfer you.
This ensures that they transport y'all to "retention," rather than only giving you cancellation data on the spot.
Retentiveness is where you want to be ultimately, because these agents have the best promotional offers and the about ability to lower customer pricing. However, sometimes the customer service agent can grant your request on the spot — it depends on the current promotions, and where y'all telephone call from.
Footstep 3: Explain your asking to Spectrum customer service
Quick Tip
Telephone call in the morning if possible — at the end of the solar day, call center agents are likely to exist wearied by a long day of aroused customers. They may also exist given a limited amount of coupons per agent to placate customers, similar to how grocery store employees are oft immune to discount a certain amount of produce each day to keep customers happy.
Outset by asking how their mean solar day is going and being friendly. Then, get-go in with the effect:
I'thou calling because I'd like to become some help with my bill – my price recently went up quite a bit, and it's more than I can afford. I've been a customer of Spectrum for a long time, and it's frustrating to see that my neighbors get the same service for a much lower charge per unit. Tin can you tell me about your current promotions, or any other means that I tin reduce the bill?
At this bespeak, their sales flow should require them to try to sell yous a bigger TV package, Spectrum mobile, or even home phone service. Hear them out but politely decline to add together additional services or increase your internet speed.
Thank you for that, it'due south helpful to know all the options. Part of the reason I'm calling is because another cyberspace provider is offering me a new client charge per unit to switch to them. That said, I've been happy with Spectrum and as you can come across I've been paying my nib on time for a long fourth dimension now. Is in that location a discount you could attach to my internet price to recover the introductory price I was paying? I'd be happy to sign up for automated billing if there'southward a bonus for that.
At this point, they will do one of two things:
- Tell yous in that location'southward zilch they can practise.
- Offer to revert your account to "intermediate pricing," which is currently around $54.99/calendar month for the base internet plan.
For the base 200 Mbps cyberspace-only plan, information technology's common to be able to contend information technology downwards to effectually $55. The $54.99 toll point is an "intermediate" price for entry level program in some areas.
This is likely to exist the best discount you'll become on an cyberspace-simply plan, so I recommend you become ahead and accept it if they offer it.
Pace four: Escalate to a manager to check for promo offers
If they tin't reduce it, inquire to speak to a director, and politely repeat the to a higher place script.
Remember, yous are frustrated at Spectrum — not the call middle employees.
For the manager, endeavour expressing frustration about the "bait and switch," and say that you lot weren't made aware of the standard rate when you signed up. This may trigger them to offer a discount, if they believe you lot are going to submit an FCC complaint.
Step v: Escalate to retention by requesting to cancel service
If the manager however can't help you, information technology's fourth dimension to tell them y'all want to abolish service.
Telling them y'all want to cancel — later on spending five or more minutes on the telephone — should trigger the requirements for transfer to the retention department.
They'll transfer y'all to a new amanuensis, who ostensibly is going to help cancel your service. However, this amanuensis has access to "retention offers," and will make i last try to convince you to parcel more services instead of canceling.
Once again, y'all need to politely decline, and make i final request:
I understand the introductory charge per unit is for new customers, simply if I could at least get closer to it, I'd happily just stay with Spectrum instead of going through all this trouble to switch. Do you take any kind of coupon or promotion you can attach to my account?
This is where it comes down to luck. Some agents, on some days, will have the power to attach a discount. Others will non. In either case, the default is for them to just allow you to abolish.
If you have the fretfulness, or are truly willing to switch to a competing provider, become alee and follow the rest of the cancelation process. In some cases, they will "find" a promotion in their script the final second before clicking abolish — similar to how Adobe Photoshop offers you three gratuitous months, but only if you go through 4 of the 5 steps required to cancel.
Stride 6: Hang up and try again later if no discounts are offered
Since promotions and coupons seem to come and become in the Spectrum call center, you'll likely need to repeat this charade a couple times to become a result.
If y'all have no luck with the script to a higher place, attempt calling in the next solar day, or the next week.
Ship your bill to a negotiation service
If three+ hours of your time and frustration on the phone is worth more than $10–xl per month in savings, I recommend uploading your bill to a negotiation service similar BillShark, who tin handle the calls for you.
Mobile apps like Truebill are too able to negotiate your rate, and charge equivalent rates based on a percentage of what they save you. Truebill also offers pecker monitoring and a variety of other services, generally free.
For nib negotiation, Billshark and Truebill both charge a 40% committee off the savings. All the same, since they know the process for negotiating well, they get a higher overall savings in about cases. It'south especially worth using them if you lot already tried and failed to get a discount yourself.
Notation that this is non the option y'all should take if you lot have $0 in your bank account, considering they do charge a committee.
Truebill and Billshark are what'south called "found money" startups, pregnant they specialize in recovering coin for consumers who otherwise would allow it go due to inconvenience.
They can as well tackle your mobile phone neb, dwelling house security bill, and whatsoever other monthly subscription with variable pricing issues. If you have a lot of bills piling up that are too loftier, it's worth submitting a few all together and seeing what they can get yous.
Here are the instructions for working with Billshark to reduce your Spectrum bill:
How to upload your bill for Billshark
- Get the most recent copy of your Spectrum bill, either a paper copy or a PDF downloaded from your Spectrum online account.
- You can download a PDF copy of your Spectrum bill by logging into your business relationship at Spectrum.internet and selecting BILLING, so scrolling down to PREVIOUS STATEMENTS (seem screenshot below).
Once you take a re-create of your nib, you can upload information technology to Billshark and they'll start calling Spectrum on your behalf to negotiate the price down:
- Go to the Billshark upload folio and select "Charter Spectrum" and "Internet."
- You'll be prompted to create a Billshark account past entering your proper name, email, and creating a password.
- Next, you'll be prompted to upload your nib. Yous can apply the most recent PDF re-create from your online account, or simply ship a smartphone snapshot of you lot newspaper bill.
- They inquire for a PIN, but y'all can go out it blank — Spectrum does not require pin numbers for internet and TV accounts.
- Click "submit" and Billshark will contact you once they've secured a discount for you.
They ask for seven days and then they can conduct multiple calls, but most readers here report that it'due south done inside two days.
Remove Unnecessary Services
The easiest way to reduce your Spectrum bill is to "cut the cord" and remove extra services like cable TV packages and home phone service.
Take a look at your bill and you should meet line items for each actress service on meridian of internet, plus fees and equipment.
Between the DVR, receivers, and sports fees, the price of Spectrum Tv set adds up really fast. Some customers pay more than $200/month for what amounts to a scattering of premium channels. In this twenty-four hours and historic period, that's crazy. (Spectrum Sports packages start at $84.98 including the Sports Pack improver, and go all the way upwardly to $188+ before fees and the incrimental cost of internet service in the bundle!)
Looking for a Spectrum TV culling?
If you want to cut the string from Spectrum Telly, the best replacement that ticks nevertheless boxes for sports access and live programming is FuboTV. They are currently offering a free trial so Spectrum customers tin sample the service. It'southward similar to Netflix, just with a focus on sports and live Goggle box and pricing starting at $33–60 per calendar month.
FuboTV Costless Trial
The main reason people stay with Spectrum is the sports packages. However, getting sports over the internet is easier than always. In addition to league passes and direct subscriptions, there are a variety of streamings services dedicated to live Television receiver and sports, with FuboTV being the top thespian in 2022.
As for premium channels like Starz, just Google "streaming" and the proper noun of the channels y'all really spotter. Chances are you can get them "over the top" via a direct subscription and drop your Television costs dramatically.
Pro Tip: Don't change your bundle within the first twelve months, it causes Spectrum to void your promotional rate, so y'all are no longer considered to be a new customer eligible for sign-upward discounts.
Likewise have a look at Roku, Firestick, and other streaming platforms. These sometimes take special deals and make information technology really easy to view sports on your widescreen TV, regardless of who you are buying the sports content from.
Reduce Equipment Fees
One of the biggest hidden costs on Spectrum plans is the WiFi router fee.
I've written a full guide to dealing with Spectrum's WiFi equipment fee here, but here's a quick summary:
When yous sign up for Spectrum, they offer you a "free modem." This is true… but a bit misleading.
The modem merely "translates" your internet connection for your home devices. Y'all need a WiFi router in order to connect via WiFi. No router, no WiFi.
The catch: the WiFi router costs money to lease from Spectrum, currently effectually $5 per month ($60 per year) on all plans except the most expensive "GIG" plan.
And so sure, the equipment is "free" with Spectrum — merely only if y'all don't listen only using the internet from 1 device, plugged into the modem with an ethernet cable (like in the nineties).
…Obviously, this is a no-go for virtually everyone.
The solution is to return the leased Spectrum WiFi router you're using, and buy your own.
Aside from increasing your internet performance, using your own router will save you lot $lx/yr on Spectrum internet. Considering that a decent modem and router volition run you $120 or less, that's a savings of $180 over five years of service.
It also keeps you safe from equipment rental fee increases, which have certainly happened earlier with big cable companies.
Save $60 per twelvemonth by using your own router
The simplest way to disbelieve your Spectrum neb is to stop paying the $v per month leasing fee to use their default WiFi router.
They're actually surprisingly flexible nearly this — just purchase your ain WiFi router, return the 1 they gave you when you signed up, and it'll relieve you $60 per year in leasing fees. Every bit an added bonus, y'all'll likely become ameliorate WiFi since the devices they provide are frequently used or outdated.
View on Amazon
Spectrum-compatible WiFi router recommendations
View this page for a full breakup on my modem and router recommendations for Spectrum:
Best Spectrum Routers Guide
For most people, where ease of employ is the priority, I recommend the Arris Surfboard modem + WiFi router.
The Surfboard is very like shooting fish in a barrel to use — you just plug it into the cable jack in your firm, call Spectrum customer service to tell them the MAC address written on the back, and you're done. Information technology pays for itself subsequently the starting time yr in saved leasing fees. (I spent $150 on my setup, which is way more than you need to — only fifty-fifty with that, I've saved $90 over the by four years.)
If you want to relieve even more money, you lot can concur onto the "free" Spectrum modem and buy just the WiFi router. The TP-Link AC1750 WiFi router is a good pick for all not-gigabit plans, and is compatible with the free Spectrum modem they provide.
However, I think well-nigh customers volition be happier just owning all the hardware themselves, since it saves you the hassle of returns or disputes with Spectrum when you move or alter service.
If you're more than of a "techie," I recommend that you spend more and become the modem and WiFi router as seperate devices, to keep the setup modular and make it piece of cake to add switches, smart abode doo-dads, etc. Spectrum maintains a page of modems that they are uniform with.
Larger homes can too consider mesh WiFi setups like Eero or Google Nest. These basically come with extendors so the WiFi is distributed more evenly in your dwelling, without the demand to difficult-wire a bunch of access points. it's not every bit adept as hard-wiring, merely if y'all're renting, that's out of the question anyway.
Qualify as a new customer
Quick Tip
If you cancel your Spectrum service for thirty days or more than, you should be able to sign upward once again for a new customer charge per unit with the same account login, address, proper name, and phone number. I've just done this once personally, I'm non sure how many times information technology can be repeated before they carp to chase you about information technology.
If all of the in a higher place fails you, another way to get the new customer rate is to have reward of loopholes in the Spectrum corporate procedure that allow you to become "a new client" again.
There are four ways to do this:
1. Sign upwardly under a spouse or roommates name.
This is the simplest approach, and is sometimes even recommended by Spectrum agents if you become to 1 of their store locations.
All you have to practise is abolish service, then take your spouse/roommate call and sign up under their name, phone number, and electronic mail.
If you lot lease Spectrum's modem/router, you'll need to render this kickoff. If you use your own, yous'll just need to act similar information technology was "left by previous tenant" when yous call to give the MAC address on the back of the modem (this is how they activate new service if you accept your own modem).
2. Sign up with a new phone number and email address through a reseller.
Spectrum may notice y'all take the same name if you try to sign up with them directly at the same address. Even so, if you go through one of their many "authorized resellers," you'll go the same promo rate as signing upwards with Spectrum direct — simply it'll be harder for them to cancel the order or detect that you're an existing customer.
The catch is that you must apply a new phone number and e-mail address. If you don't have a family member or friend who can help you out with the phone, a service similar MySudo tin give you a complimentary virtual telephone number.
Getting a 2nd e-mail is easy — just make a new account with Google, Yahoo, or the email provider of your pick.
When you're fix, just google "Spectrum authorized reseller" and option ane. You lot'll recognize them because in that location will be text maxim "authorize reseller" under the Spectrum logo on their web pages. All you have to practise is abolish your existing service, and so telephone call the reseller.
3. Claim account issues in a Spectrum shop.
If you're having issues with any of the above, or take already exhausted them by claiming a promo rate for many years in a row, another method that works is to create problems with your online account that force them to create a new 1 for you.
Again, resellers are a good mode to do this. If you submit multiple orders through resellers under your existing name and email, it will likely cause an effect with your account. Go ahead and submit multiple password reset requests every bit well for good measure.
Then, become into the Spectrum store and merits that you lot had been trying to switch service, simply changed your listen and desire to go back to Spectrum. The problem is that your account has locked you out at present, and the reset isn't in your spam folder.
Subsequently this complicated story, enquire the agent in the store if they tin create a new account tied to your phone number instead of your email. I've personally been able to unlock a new business relationship and extra 12 months of promotional rate service past using this fox. (Your mileage may vary, information technology depends on the mood of the store employee.)
4. Cancel and expect xxx days.
Finally, an inconvenient method of getting a new client charge per unit is to cancel for 30 days. After that, they consider y'all a new customer and you can sign up for the promo charge per unit in a Spectrum store or via phone.
If yous can survive on a hotspot or mobile tethering for a month, this is probably the simplest method.
Switch to a different net provider
Mayhap the simplest way to get a "new client rate" for internet is to sign up equally a new customer... with another internet provider entirely.
This doesn't necessarily mean switching internet service. For example, if you subscribe to Spectrum TV, you can switch to a cheaper Tv provider similar Dish or FuboTV.
Enter an address here to start:
The bad news hither is that, for virtually one-half of the folks in Spectrum'southward coverage area, there are no other options. Spectrum has a de-facto monopoly in much of the US, thank you to long-standing city franchise agreements.
The good news is that AT&T, Ting, Ziply Fiber, and a bunch of other companies take actually expanded fiber internet coverage pretty dramatically in the past couple years. So, if it's been a while since you last checked, now is a practiced time to do and then.
The most mutual Spectrum alternative is AT&T Fiber (unless you're in New York, in which case Verizon Fios is more common).
Switching providers takes about 30 minutes, simply is relatively straightforward:
- Confirm options: Check what alternatives are bachelor at in your area using our internet provider search tool above, or check for other options by calling our partner BundleMyHome at (833) 320–2807. They'll run your accost to see what alternatives to Spectrum are available at your building, and nowadays you the cheapest prices.
- Schedule install: Depending on the provider, you can schedule an install directly on the telephone or online. Choose an install day in the calendar week before your current calendar month with Spectrum ends. (you can bank check the billing date on your bill or Spectrum.cyberspace account.)
- Abolish Spectrum: Wait until you've confirmed the new service install, and then go ahead and schedule a Spectrum cancellation. (Make certain the cancellation date is after the new provider'south install, but before they car-neb you for the side by side month. Spectrum doesn't prorate bills.)
- Test it out: AT&T and most other Spectrum alternatives have a 30-solar day guarantee and no contract requirements. So, if the service doesn't live upwardly to their promise, you lot can sign up for Spectrum again as a "new client" after 30 days.
Authorize for a low-income subsidy
Finally, Spectrum has low-income plan options. I don't recommend these because they accept dramatically reduced speeds compared to their normal service.
Here are the basic plan details for their subsidy plan for verified low-income households:
| Programme Name | Speed Down/Up | Monthly Price | WiFi Fee |
|---|---|---|---|
| Spectrum Internet Aid | 30/4 Mbps | $17.99/mo | $v/mo |
How to Authorize for Spectrum's Low-Income Plan
You are supposed to only be able to get Spectrum "Internet Assist" plans if you already participate in one of the following public assistance programs:
- National Schoolhouse Tiffin Plan
- Community Eligibility Provision of the NSLP
- Supplemental Security Income (must be 65+)
However, there is a bit of a loophole for qualifying that all the same works for some locations in 2020. In 2016, Spectrum merged with Time Warner Cable and Brighthouse Networks, two other large cable providers in the United states. This merger was a bit controversial at the time, as watchdogs viewed it as anti-competative for the broadband market.
As a result, Spectrum agreed to a variety of terms in order to go the merger approved by the FCC: 1
- Provide data-cap-free service.
- Expand high-speed broadband to 2 1000000 new locations.
- Provide subsidized plans to qualifying households.
Because the qualification is tied to the user address rather than the user's name or account, hereafter residents of the same building can often call and sign upward for the Aid plan… even if they have a loftier income, or don't participate in the required programs.
To bank check if this applies to your location, you can just call Spectrum directly and ask if your address however qualifies for the Assist programme. It's non likely, but some readers have reported this still happening in 2020. If information technology works, you get decent xxx Mbps internet for only $17.99/calendar month. All the same, since three years take passed since the merger terms, this toll is no longer protected by the strict limits that originally applied.
Reader Success Stories
Did these tips help you negotiate a lower charge per unit with Spectrum? If so, please drop a line and let me know so I tin can share your story with future readers.
Share your story
Here are current success stories shared by our readers:
Success! I have internet-simply service and am not interested in adding any services. My 12-month intro promo expired and toll raised $25 per calendar month, and so I messaged on Spectrum's chat request for a cost decrease. They refused.
I found this page and read the info, and I called customer service to ask to go back to the original pricing. She said there was goose egg they could do. I said that I am non specially tied to Spectrum and noticed that Cincinnati Bong has a two-twelvemonth promo, faster internet speed, for the same price so I'm considering that. I asked if they would consider toll matching. She transferred me to a specialist. He chatted with me nigh working from abode, etc. I stayed friendly and did not rush him.
He tried to sell me on additional phone and cable fees, I allow him talk me through all of information technology but politely declined. He looked into it and was able to offer some other 12-calendar month promo at the original price. 25 minutes total on the telephone!
Kimberly, September 2021
Thanks for the tips. It took over an hr on the phone but they gave us a promotion and knocked $l off our monthly bill. My wife attributes it to her screaming "cut the cable" from the living room while the rep and I were talking ;)
Glenn Chiliad., July 2021
Dude so this was an amazing page to notice, I read through to what pertained to me and it absolutely worked. I talked to a man when I starting time chosen that was pretty much like 'yyeeaahh zilch I tin do, ya wanna cancel?' And I'm similar whatsoever dude, $eighty dollars a month for internet? Y'all know that'south outta control.
So I literally waited 45 minutes to speak to the next counterfoil person, and only read some stuff on this page and fabricated a mental notation of some fundamental things. Such as, information technology'south non the amanuensis, information technology'due south the company. I also really like spectrums internet and don't actually want to showtime the hassle of switching, seriously.
Then the lady hooked me up with some proficient deals, all because nosotros had a laugh in the outset of our conversation most commercials and how stupid they are. She told me about this pandemic program that I practical for and got approved in similar x minutes. So all in all, I went from paying $lxxx a calendar month for WiFi to $15 bucks. Bro, you saved me thanks!!
Ashley Thou., June 2021
Afterwards being denied by four agents and spending 2+ hour on the phone, persistence finally paid off. I even went to the Spectrum store and got turned away. These agents are well trained, know exactly what to say to get you off the phone, endeavor to become yous to upgrade and are firm in saying no.
I finally got a dainty gentlemen in the retention department, I didn't even have to say much and he just offered to renew my bill at the promotional rate of $59.99/mo for another twelvemonth.
I am so happy that it worked simply it sucks I have to do this over again in a year. Don't give up, keep trying with different reps and eventually you'll become the unicorn rep that is willing to assistance. Thanks and expert luck all!
Helen D., June 2021
Got my bill reduced in 5 minutes below what I was paying the previous calendar month subsequently my bill shot up past 20%. Being patient, calm, and welcoming on the phone goes a long fashion. Biggest underrated tip though, call in the morning.
Kevin H., May 2021
Cheers then much for this article! Extremely helpful! Gave Spectrum a call this Saturday morning at 7:50 am and the offset representative was so kind and really actually fabricated a lot of efforts to effort and aid me but at 8:17 am she apologized several times saying that she tried her best but the organization would non let ler brand any changes to lower my rates that increased from $64.98 to $79.98 for internet just. Although they go along saying that paying $9.99 for the Spectrum Vocalism (that I never used) is helpful to keep the lower prices. And then I gently asked if maybe talking to someone else from a different section could work and she transferred me to the Retention department right away.
I was on hold from 8:18am to 8:38am when a second representative rapidly confirmed my phone number and provider so I knew she would offer me their mobile services which I had to kindly declined 3 times!! Then she decided to cut to the end saying "well if you don't bring your mobile it's gonna be a $10 off disbelieve." And just like that by her tone I knew that was the all-time I could get from her then I kindly thanked her and accepted the offer that expires in a twelvemonth-again! Time: 8:56am.
Then aye, you demand a lot of patience and time. Non the $20 discount I expected only $10 is better than null, correct!
Andresa Z., Apr 2021
This commodity was terrific! I chosen on a Mon nighttime, followed your tips and concluded upwardly going from $79.99 for my internet to $59.99 for the next 12 months. I did accept to hold for almost an hr in total time between all the agents simply the $240 over the next 12 months savings volition ease that hurting.
I didn't inquire for the manager, simply I did hang on to client service for 5 minutes. They transferred me over to the retentivity section after I said that I couldn't pay $80 a calendar month and would need to cancel. I just followed the advice to stay actually nice, listen to their spiel and then politely turn down the upgrades all the fashion through. It worked great! Took a lot of patience though because the whole procedure lasted about an hr due to long wait times. But like I said earlier, I called on Monday dark. Still worked.
Lisa Thou., Mar 2021
I chosen and went right to "Remove services" department and they gave a $xx credit for internet simply for next 12 months. Was very easy! General customer service department did non offer that.
Nick N., Feb 2021
I just used my own adaptation of these scripts and it worked out. Give thanks yous, Lord! Ultimately, they lowered my bill (for simply internet, nothing actress) from $79.99 to $59.99 per month.
Originally I spoke to a customer service rep who tried to get me to package internet with new services to "save me money," but all of her options increased my bill and she couldn't do anything to actually lower it. I politely declined and asked for a supervisor. She transferred me. I explained my situation to the supervisor (i.e. that I enjoyed having Spectrum only couldn't afford the $15/calendar month increase) and she said she couldn't do annihilation for me. I then told her I understood and asked her if she could help me cancel my business relationship with them. This was a gamble, simply I had already decided I was truly going to abolish if they didn't offer a disbelieve, so I said it with conviction and conviction. She said she couldn't help me abolish merely she could transfer me to someone who could. That got me to the memory department. The person I spoke to tried to get me to add speed/services in club to "give me options" and I heard him out, but politely declined all the extras. We somewhen settled on the same net speed, with no service additions for a "promotional cost" of $59.99/month for 12 months.
My bill has steadily increased from the new customer cost of $49.99 to $79.99 over 2 years. That seems nigh criminal to accuse me $30/month More than for the same services when I've been a loyal, pay-on-time customer for years. Especially now, during the hard times with COVID-xix lay offs/remote learning.
Anyways, I'm happy for their retentiveness section and I'one thousand happy almost the $20/month savings I'll exist getting. That's $240 over the next year and information technology only took me nigh xxx minutes of time on my day off. Cheers for this article - it really helped!
Gabrielle G., Jan 2021
Nothing helped regardless of who I spoke to, so I returned my DVR receivers. If enough individuals would cancel service Spectrum they would reduce prices. I just saw a promotion (January 2021) where Spectrum would pay up to $500.00 to buy out a contract so new customers could switch. By turning in my cable receivers for 30 days I now authorize for new customer rates. Non merely by doing this Spectrum will lose one month of income, but now they are giving me the reduced rate that they originally refused. Of class I have to do this every year. If you choose to plough in your receivers, I recommend giving upward cable in December. Cable series take a hiatus due to Christmas programs and usually doesn't start support until late January. Whatever yous decide, skilful luck!
Gayle L., Jan 2021
I followed this guide, just and so added my own spin on it, mentioned some other services and stuff I've cancelled recently. Talked to a general CS rep first, no die, asked for director, no dice, she transferred me to retention department after I mentioned considering switching to AT&T. So 20 infinitesimal queue time to get transferred to that section. And merely a few minutes afterwards of talking she said she'd put me back on my $59.99 rate (simply increased to $74.99). So a savings of $180 a twelvemonth for xl minutes of my time.
Jason CK., Jan 2021
Just used your advice to lower my internet bill $20! I'll be getting another yr of a promo rate - thank you!
Becca K., Jan 2021
This is amazing, but WOW. I am calling today wirh my new-plant knowledge and confidence! December 2019 I got Spectrum net at my beach house. I went there 2 times before Covid hit and have not been there since Feb.
Susi F., Jan 2021
Just got mine lowered from $74.99 to $59.99 using this script. Thank you!
Anonymous., December 2020
Tried to become my mothers Spectrum bill downwards from $131.00 to a reasonable sum due to her very depression income. She is 93 & living on $700 a calendar month. Most they would do is a lousy 20.00 a calendar month. Pathetic. Even Directv will offer new customer packages for a limited time to Existing 93 yr old customers. Poor customer service.
Anonymous., Dec 2020
You can't downgrade from normal net to internet assist y'all'd have to disconnect for 30 days. However there is a lower speed option for the same cost that you can downgrade to called everyday low price or elp.
Anonymous., Dec 2020
Wanted to share my experience trying the negotiation route. I called their direct line (866.892.0019) and the starting time rep said "hell no." So I asked for a manager like you lot recommended. The managing director said the same thing. And then, I said fine, let'due south cancel my service. Bam: retention transfer. The lady in retention said no problem at all, nosotros tin adapt the bill back to $50. (I was paying close to $lxx!!!) She was super nice and I'll definitely do the aforementioned next year. Thanks for the tips!
Dan W., 2020
Hey, read your article five times earlier making my call. Thank you for all the tips... I got my bill for Telly/cable and internet down to $99.55, information technology actually only took one telephone call. I was paying $172 before. They put me on a plan that but has my favorite channels and some local stuff I wanted.
Jimmy A., 2020
I didn't expect much calling but the agent really helped me get a $30 deal for internet and telephone without extra costs on top. They said if y'all tin can evidence SSI it's non trouble. I was calling for my mom. She'due south using Netflix and 20mb internet now and very happy to save the $lx per calendar month she was paying!
John R., 2020
So, nosotros're snowbirds and obviously this is a "hurting in the b**" for net service. I called to mutter and only got the regular schpeel about our promo price existence out of date. They accuse usa $fifteen per month for seasonal hold which I think is crazy, but whatever. Comcast at our other habitation is even worse. Finally got through to retention after 2 calls this forenoon and they gave us a $65.99 price (was $69.99 before). Not sure if that's worth the time but wanted to share our feel.
Dan & Angela., 2020
Reader not-so-success stories
Here are some write-ins I've had about this post that aren't success stories, just yet contain useful information:
Frequently Asked Questions
Why can't I get the $49.99 Spectrum price as an existing customer?
Spectrum only offers the $49.99 per month internet plan for new customers, significant customers who have not had Spectrum service in the last 30+ days. Once you've been a client for 12 months, you are no longer eligible for the $49.99 cost, which is a promotional rate used to concenter new customers. You may be able to extend the promotional rate, or at least reduce your electric current nib, past calling Spectrum's retention department and comparing the toll to another offering in your neighborhood.
Does Spectrum offer discounts for seniors or veterans?
Spectrum does not have discount programs or promotions for veterans or seniors at this time, but they sometimes treat these demographics more favorably on the phone when evaluating the need to dispense a retention offer. Every bit with other customers, the key is remaining calm and emphasizing competing offers from other cyberspace providers.
Is it possible to lower my spectrum bill?
It is possible to lower your Spectrum beak past either removing services, calling and requesting a new promotion, or bundling additional services to bring down the overall cost per-service. Y'all may also be able to qualify for subsidized plans for low-income households, or temporarily reduce the monthly cost while out of town by placing the account on hold.
Does Spectrum offer deals for existing customers?
Spectrum offers a diversity of deals for existing customers, but they are all incentives to add together additional services like TV, telephone, or mobile service. These deals are only cheaper if yous were already purchasing the extra service from another provider at a higher price, in which case consolidating all services nether Spectrum can save coin. Spectrum does non have promotional internet-only prices for new customers.
Source: https://www.connectcalifornia.com/internet-service/lower-spectrum-price-existing-customer
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